Return Policy

RETURNS & EXCHANGES ONLINE ONLY

Our goal is to provide our customers with total satisfaction with every purchase. When you receive your items, please inspect them and make sure they meet your expectations. 

If you find that you are not satisfied with you purchase, please refer to the following steps

All Exchanges & Return item(s) must be in the exact new condition as sent with all hang tags attached and received within (14) days of receipt. 

For Exchanges please contact us at sales@nativashop.com so we may issue a return approval along with a pre-paid shipping label.

For Returns please contact us at  sales@nativashop.com so we may issue a return approval. Returns received without prior approval will be refused. Please pack your item(s) in the original shipping box if possible and mail your item(s) using the carrier of your choice. We recommend a traceable insured shipping method as we are not responsible for lost item(s). Once the return has been received and meets the return policy conditions, we will process a refund for the original transaction amount less the shipping to the original form of payment.

Please send all returns to the following address:

NativaShop.com 
Attn: Returns Department
5124 Broadway
San Antonio, TX 78209
info@nativashop.com

*All accessories, home decor, handbags, jewelry, swim wear, hats, special occasion, last chance/discounted and promotional items are final sale. No returns or exchanges on special/custom orders.